Custom rug orders, those rugs outside standard size, require a 50% non-refundable deposit at the time of the order. Custom rugs cannot be returned for any reason other than damage.
Standard size rugs may be returned within 30 days of purchase if the rug is clean and has not been used in any way. There is a restocking fee of 30% for returns.
Dealer stock may be returned for credit on future purchases at a 10% rate. Example: If 20 rugs are purchased during the calendar year, 2 may be returned for credit on future purchases.
Shipping must be paid by purchaser on all returns except in the case of the wrong item being shipped or manufacturer defect. Please note that all the rugs are handmade and that there may be a slight color and or size variance.