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Products
Care
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Trade Program
Products
What are rugs made from?
We use a range of rug fibers for varying needs. They are – wool, viscose, hemp, linen, leather, and polyester.
What are the poufs and pillows made from?
Our poufs and pillows are weaved in the same quality as our rugs. While polystyrene filling is used in poufs, pillows are filled with both polyester and polystyrene.
Are your rugs machine-made?
No, we offer high-quality hand-made rugs only. Our rugs are almost entirely handwoven by skilled artisans.
Will the color and pattern of the rug change from the images shown on the website?
We try that the color of the rug on the website closely represents the rug in person. However, you may expect a 15% to 20% variation in color due to factors like lighting, screen color, and brightness.
For a repeating pattern, you will see no change. Otherwise, the scale will change depending on the rug size.
Do you offer rug swatches?
Yes, we offer rug swatches that represent the full-size rug for color, design, and quality. There may be a slight variation in color and appearance because of the handmade nature of our rugs. You may use the swatches for color reference, design, and quality.
How long will a rug last?
Our resilient weaving and high-quality material selection ensure that your rug lasts for years. However, the longevity of the rug depends on its usage. As opposed to areas with low foot traffic, rugs in high traffic will bear more wear and tear and hence may not last long.
Care
How do I clean my rugs?
We primarily use premium quality wool for making rugs that are naturally resilient and resistant to stain. Cleaning them regularly using a vacuum cleaner and carpet brushes will relieve you from frequently opting for professional cleaning.
How can I protect my rugs from furniture dents?
Heavy furniture can lead to dents causing flattening of the rug pile. As a preventive measure, you can keep rotating your rug regularly and use furniture caps.
What should I do to prevent my rug from shedding?
Shedding is due to the excess rug fiber that cannot be removed completely after clipping or carving and will settle over time. However, you can vacuum regularly to prevent shedding over a period of three months or less.
Customization
Can Mat The Basics work with me to design a custom rug?
Yes, we will take sheer joy in understanding your needs in designing a custom rug. Also, there will be rug specialists and designers throughout the process until your rug is in the phase where it is ready to be delivered.
What will be the lead time for custom rugs?
Depending upon the characteristics of your rug, the size, color, and design, the lead time for your custom rug can vary from 10 to 14 weeks. Plus 1 week for shipping.
Can your rugs be custom-made for stairways?
Yes, since we take customization orders for all shapes and sizes, we will be happy to make rugs for stairways.
Is customization available for poufs & pillows?
Yes, our customization service is not restricted to rugs. We take customization projects for making poufs and pillows.
Trade Program
Do you offer a trade program?
Yes, you can join our trade partner program to avail yourself of perks and benefits like special pricing, insider access, low turnaround time, swatch library, white labeling, drop-shipping, and many more.
How do I apply for a trade account on Mat The Basics?
You can apply for a trade account on Mat The Basics website by filing the necessary details like company information, guarantor information, billing & shipping information, among others.
What benefits will I get in terms of the trade discount?
As our trade partner, you can avail yourself of special pricing with a minimum 40% discount on the price.
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